The Patna Metro is one of Bihar’s most exciting infrastructure projects, and as the network moves towards operations, it is expected to create a large number of jobs for local youth. If you are looking for a stable government-linked metro rail job in Patna, the post of Station Controller / Customer Relations Assistant could be a great opportunity for you in 2026. Metro jobs are popular because they offer good salaries, job security, fixed working hours and a respectable working environment. In this detailed guide, we explain everything about Patna Metro Station Controller / Customer Relations Assistant recruitment, including eligibility, salary, selection process, documents and how to apply.
Whether you are a 10th pass, 12th pass, ITI holder or graduate, the Patna Metro is expected to offer a wide range of posts across operations, technical, ticketing, security and support departments. Read this article carefully so you do not miss any important detail about the Station Controller / Customer Relations Assistant vacancy.
Patna Metro Station Controller / Customer Relations Assistant Recruitment 2026 – Overview
| Organisation | Patna Metro Rail Corporation |
| Post Name | Station Controller / Customer Relations Assistant |
| Department | Station Operations |
| Qualification | 12th Pass / Graduate |
| Salary | ₹22,000 – ₹32,000 per month |
| Experience | Freshers & experienced |
| Job Location | Patna, Bihar |
| Job Type | Full Time |
| Application Mode | Online |
About Patna Metro and Career Opportunities
The Patna Metro project aims to provide fast, safe and comfortable public transport to the people of Patna and reduce road traffic in the city. As new stations, lines and depots become operational, the metro will need thousands of trained and semi-skilled workers to run its day-to-day services. Working as a Station Controller / Customer Relations Assistant means becoming part of a modern, well-organised metro system where employees receive proper training, structured shifts and clear career growth. Metro jobs are highly respected in India because they combine the stability of an organised sector job with good pay and benefits. For young people in Bihar, the Patna Metro is a chance to build a long-term career close to home.
Job Role and Responsibilities of Station Controller / Customer Relations Assistant
The duties of a Station Controller / Customer Relations Assistant in the Station Operations department may vary slightly by shift and location, but generally include the following:
- Performing daily duties as per the metro’s standard operating procedures and safety rules.
- Ensuring smooth service for passengers and helping maintain a clean, safe environment.
- Operating or supporting equipment, systems or counters as assigned.
- Coordinating with supervisors, colleagues and other departments during the shift.
- Reporting any technical fault, safety issue or unusual situation immediately.
- Maintaining records, checklists and helping deliver a good passenger experience.
Candidates who are disciplined, punctual and safety-conscious tend to grow quickly in metro jobs, and training is provided after selection.
Eligibility and Educational Qualification
To apply for the Patna Metro Station Controller / Customer Relations Assistant post, candidates should meet the following requirements:
- Education: 12th Pass / Graduate from a recognised board or institute.
- Age Limit: Generally between 18 and 33 years, with relaxation for reserved categories as per rules.
- Experience: Freshers & experienced.
- Physical Fitness: Candidates must be medically fit to work in a metro environment and in shifts.
- Local Preference: Knowledge of Hindi and local language is helpful for passenger-facing roles.
Salary and Benefits
The expected salary for the Station Controller / Customer Relations Assistant post is approximately ₹22,000 – ₹32,000 per month. The exact amount depends on the department, shift and experience. Along with the basic pay, Patna Metro jobs are expected to offer several benefits, such as:
- Provident Fund (PF) and other statutory benefits.
- Medical facilities and insurance coverage.
- Fixed working hours with shift and overtime allowances.
- Paid leave and a structured leave policy.
- On-the-job training and skill development.
- Job stability and clear promotion opportunities.
These benefits make metro jobs one of the most preferred options for candidates who want a secure and respectable career in Bihar.
Selection Process
The selection for the Station Controller / Customer Relations Assistant post is usually based on merit and involves the following stages:
- Online Application: Eligible candidates apply online through the official notification.
- Written Exam / CBT: A computer-based test may check general knowledge, reasoning and subject basics.
- Skill / Trade Test: Technical posts may include a practical test to check hands-on ability.
- Document Verification: Original certificates are checked for shortlisted candidates.
- Medical Examination: A medical test confirms fitness for metro duties.
- Final Selection & Training: Selected candidates receive a joining letter and undergo training.
Documents Required to Apply
- 10th / 12th mark sheet and certificate.
- ITI / Diploma / Degree certificate (as required for the post).
- Aadhaar card and PAN card.
- Recent passport-size photographs and signature.
- Caste / category certificate (if applicable).
- Valid mobile number and email ID.
How to Apply for Patna Metro Station Controller / Customer Relations Assistant Jobs 2026
Interested and eligible candidates can follow these steps to apply online:
- Visit the official Patna Metro / recruitment portal when the notification is released.
- Find the notification for the Station Controller / Customer Relations Assistant post and read it carefully.
- Click on “Apply Online” and register with your basic details.
- Fill in the application form with your personal and educational information.
- Upload the required documents, photo and signature in the given format.
- Pay the application fee if applicable, submit the form and save a printout.
Important: Always apply only through the official metro recruitment website or verified notifications. Patna Metro will never ask for money through unofficial agents, so beware of fake job offers and fraud in the name of metro recruitment.
Why Metro Jobs Are a Great Career Choice
Metro rail jobs have become one of the most sought-after career options for young people in India, and Patna Metro is no exception. These jobs offer a rare combination of good salary, job security, fixed timings and a clean, professional work environment. Unlike many private jobs, metro roles come with proper training, structured growth and social respect. For a station controller / customer relations assistant, the Patna Metro can be the beginning of a stable, long-term career that supports both personal and family goals. As the metro network expands, more vacancies and promotion opportunities are expected to open up over time.
Tips to Improve Your Selection Chances
- Fill the application form carefully without any mistakes.
- Prepare well for the written/CBT exam with basic reasoning and GK.
- Highlight any ITI, diploma or relevant experience you have.
- Stay physically fit for the medical test.
- Keep all your documents ready and updated in advance.
Frequently Asked Questions (FAQ)
Q1. Can freshers apply for Patna Metro Station Controller / Customer Relations Assistant jobs?
Yes, most posts welcome freshers, and training is provided after selection.
Q2. What is the salary for this post?
The expected salary is around ₹22,000 – ₹32,000 per month, depending on department and experience.
Q3. What qualification is needed?
The minimum qualification is 12th Pass / Graduate.
Q4. Is the job located in Patna?
Yes, the job is based in Patna, Bihar.
Q5. Does Patna Metro charge money for jobs?
No. Apply only through official channels and never pay agents for a metro job.
Conclusion
The Patna Metro Station Controller / Customer Relations Assistant recruitment 2026 is a wonderful opportunity for job seekers in Bihar who want a stable and respectable career close to home. With a good salary of ₹22,000 – ₹32,000 per month, strong benefits, fixed working hours and clear growth, metro jobs are among the best options available today. Make sure you apply only through official notifications, keep your documents ready, and prepare well for the exam and medical stages. We wish you the very best for your Patna Metro application. Keep visiting our website for the latest metro and government job updates in 2026.
